At Sambal Sentral, we are committed to ensuring the highest level of satisfaction with our products and services. However, due to the nature of our products and OEM services, we have specific refund policies in place to maintain quality and fairness for all parties.
Refund Eligibility
- Damaged or Defective Products:
If you receive a product that is damaged or defective due to manufacturing or shipping errors, please notify us within [7 days] of receiving the product. We will investigate and, if eligible, provide a replacement or refund. - Incorrect Order:
If you receive the wrong product or order, please contact us immediately within [7 days]. We will rectify the issue by sending the correct product or issuing a refund. - Non-Refundable Cases:
- Products that have been opened, consumed, or tampered with.
- Orders with custom branding or labels, as these are made specifically to your specifications.
- Claims made after the specified timeframe.
Refund Process
To request a refund or replacement:
- Contact us via whatsapp with your order details and proof of issue (e.g., photos of the damaged product).
- Our team will review your request and respond within [1-3 business days].
- If approved, refunds will be processed to your original payment method within [1-3 business days].
Contact Us
If you have any questions or need further assistance regarding refunds, please reach out to us at:
- Email: sambalsentral@gmail.com
- Phone: 0111-5657169
We value your trust and thank you for choosing Sambal Sentral HQ.